Contact Us

We're here to listen!

Feel free to contact us anytime you'd like. American Standard Water Heater experts are standing by. Our customer service phone number is listed here along with our hours of service. Drop us a line.

Contact Customer Service Online

Do you have a question about American Standard Water Heater products, parts, or technical/engineering issues? Don't want to call? Simply Contact Us by filling out the form Below:

Contact Customer Service

For Commercial Assistance please call:
Toll Free: (800) 900-9063
Fax: (909) 392-7302

Monday through Friday
8:00 a.m. to 4:30 p.m. PST

After your call is answered dial the correct number for your particular situation:

Dial 1 – To place an order or to check the status of an order.
Dial 2 – For warranty replacement parts or to purchase parts.
Dial 3 – To obtain service on your water heater, please have your model and serial number available.
Dial 4 – For the Finance Department.
Dial 5 – If you are a distributor or interested in becoming a distributor, or for customer service.
Dial 6 – If you are interested in being part of our American Standard Water Heaters authorized service centers.
Dial 7 – To hear this menu again.

For Residential Assistance please call:
Toll Free: (800) 900-9063
Fax: (909) 392-7302

Monday through Saturday
6:00 a.m. to 7:00 p.m. PST

Technical Customer Service

For Technical Assistance please call:
Toll Free: (800) 900-9063 Dial Ext #3

For 24 hour Technical Support or to Request Service.

Write Customer Service

American Standard Commercial Water Heaters

561 New York Drive,Pomona, California 91768